Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
Orders are processed within 1–3 business days after payment is confirmed.

How long will delivery take?
Standard delivery takes 7–20 business days domestically and 10–25 business days for international orders. Delivery times may vary depending on your location.

Do you offer order tracking?
Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original packaging.

How do I start a return?
Contact us with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.

Products

Are your jewelry pieces hypoallergenic?
Many of our pieces are made with hypoallergenic materials. Please check individual product descriptions for specific material details.

How do I care for my jewelry?
Keep your jewelry dry, avoid contact with perfumes or chemicals, and store in a cool, dry place to maintain its shine and longevity.

Contact Us

How can I reach you?
You can contact us through our store's contact page or by replying to your order confirmation email. We aim to respond within 24–48 hours.