We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@pinkprintthemarvelousstoreca.org. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@pinkprintthemarvelousstoreca.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@pinkprintthemarvelousstoreca.org.

Pink Print Store – Returns & Refund Policy

Last updated: May 14, 2026

At Pink Print Store, we value every customer and aim to provide a smooth, reliable, and enjoyable shopping experience. Because we carefully source trending beauty, fashion, and lifestyle products, we understand that sometimes an item may not fully meet your expectations. This policy explains how returns, refunds, and related concerns are handled.

Returns

We accept eligible returns within 14 days of the delivery date.

To qualify for a return:

• The item must be unused, unworn, and in its original condition

• All original packaging, tags, and accessories must be included

• The item must not show signs of use, damage, or alteration

• Proof of purchase or order confirmation is required

Items sent back without prior communication may not be accepted.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are not eligible for return:

• Opened beauty or cosmetic products

• Used hair products, wigs, lashes, or accessories

• Personal-care items

• Final sale or clearance products

• Gift cards

• Customized or personalized items

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos of the item received

• Photos of the packaging and shipping label

After review, we may offer:

• A replacement item

• Store credit

• A full or partial refund where applicable

Refund Process

Once your return has been received and inspected, you will be notified regarding the approval status of your refund.

Approved refunds are processed back to the original payment method within 5–10 business days, depending on your financial institution or payment provider.

Please note:

• Original shipping fees are non-refundable unless the error was caused by us

• Refund timing may vary depending on your bank or card provider

• Returns that do not meet our policy requirements may be denied

Exchanges

At this time, direct exchanges may not always be available depending on product availability.

If you would like a different item, we recommend placing a new order once your return request has been approved.

Order Cancellations

Orders may only be canceled within a limited time after purchase.

Once an order has entered processing or shipment preparation, cancellations may no longer be possible.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent

• The item arrived damaged

• The product received is defective

We strongly recommend using a tracked shipping method, as Pink Print Store is not responsible for lost or delayed return packages.

Contact & Support

Customer satisfaction remains important to us. If you have questions regarding your order, shipping, returns, or refunds, please contact us through our official store communication channels.

We appreciate your trust in Pink Print Store and thank you for supporting our growing brand.